Call Center Expertise
ICS provides powerful and flexible solutions to address the entire customer life cycle, from first contact to claims and renewals. ICS omni-channel communications technology means that, inbound or outbound, every customer will receive the same level of service.
It’s About the People
ICS takes advantage of a national network of insurance professionals to hire experienced licensed and non-licensed staff. With more than 200 licensed agents representing all fifty states, ICS can respond to nearly any need. With a decade of remote and satellite staffing, ICS turnover is well below the industry average.
Managing a call center comes with its own set of challenges. When performance wanes, for internal or externally managed centers, it’s difficult to make a change. ICS makes it easy to start small, with as few as two or as many as 200 seats. No other provider matches that scalability.